Vice President Decisioning Nexus

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Nexus is EBI's proprietary AI recommendation platform that optimizes Acquisition, Base Management, and Retention outcomes. Nexus prescribes personalized Offers, Products, or Actions at the time of customer interaction. Leveraging machine learning, Nexus is always learning and optimizing over time.

Job Description

In this extraordinary leadership opportunity, the VP of Decisioning will oversee the evolving design, implementation, and operations of our go-to-market decisioning platform. As the GM of the product platform, this highly visible role will manage a cross-functional team including product management, strategy and operations, and analytics. This team translates complex data and advanced statistical methodologies into simple-to-execute software development requirements, and partners with the development team and business stakeholders to improve performance through Nexus-informed experiences.

It is imperative that the VP has extensive prior experience in operating and evolving a best-in-class decision/optimization platform, accelerating adoption through demonstrated performance, and evangelizing with partners throughout the business.

As part of the EBI senior leadership team, the VP will contribute to the development of the organization's business strategy and organizational objectives for alignment. Provide strategic and tactical leadership to internal resources and assess the ongoing talent acquisition and development strategy. Additionally, the VP will oversee budget to ensure required resources are available while coordinating with the finance department to secure additional budget for capital and operational expenditures as additional business needs are presented (software, support, etc.).

Core Responsibilities:

Demonstrate continued increases in incremental value from the application of the Nexus platform throughout the go-to-market marketing and sales experiences.

Identify the most critical initiatives to engage in to maximize the benefit in the shortest time possible.

Manage decisioning integration roadmap across experiences, considering all journeys and interactions both assisted and unassisted, throughout the entire customer lifecycle from acquisition to retention.

Evaluate, compare, and apply innovative approaches to deliver unique and powerful capabilities, visualizations, models, and prescriptive guidance to power our go-to-market strategy.

Actively present, defend, discuss, and debate the team's work as well as implications and proposals.

Drive platform value awareness and opportunity through defined goals, strategies, tactics, project plans, timelines, and key performance metrics aligned with multiple stakeholders.

Build strong relationships within and outside of EBI to become a trusted partner at Comcast by creating value through various initiatives.

Act as a strategic advisor to multiple functional areas within the organization (e.g., lifecycle marketing, customer base management, care, etc.). to deliver the collective vision across teams.

Build rapport with senior leaders to achieve core objectives. Works closely with legal and finance to ensure responsible outcomes.

Fortify organizational processes and structure for scale and set the vision of the organization. Partner with other technical leaders to drive innovation and provide operational leadership.

Lead a cross-disciplinary and matrixed team to deliver business value across all Comcast goals around Growth, Product, and Customer Experience domains.

Motivate, coach, and develop a team of 20 employees and contractors.

Oversee multiple program teams that develop and provide decisioning integration solutions, optimization roadmaps, and BAU performance reporting.

Ensure collaboration with Engineering and Data Science teams to deliver feature/function that follows industry best practices, follows agile development processes, and is forward-looking to prioritize innovation areas, Proofs of Concept, partnering within EBI and with other technology partners.

Professional Experience & Qualifications:

The leader will be able to leverage their prior success operating and continuously developing decisioning/optimization platforms within a complex business with enormous amounts of transactional, real-time data.

Experience leading, managing, and developing a highly intellectual and technical team. Hands-on manager with experience creating an intellectual curiosity environment and 'raising the bar' in the quality of work.

Exceptional ability to synthesize and simplify to arrive at recommendations that drive business buy-in and action to influence business leaders across the company.

Outstanding executive presence with strong communication and storytelling skills through presentations and communications to small and large audiences at the senior executive level.

Experience managing complex projects while meeting deadlines to achieve optimal results.

Inclusive leadership that values and promotes diversity of thought and cultural intelligence.

Collaboration ethos that puts the team's success and business impact ahead of everything else.

Experience with Pega, Adobe, or IBM/Unica Marketing, or any other decisioning platforms.

Education Level:

A Bachelor's and Master's Degree (or Advanced Degree)

Field of Study:

Business, Statistics, Psychology, Engineering, Computer Science or other quantitative discipline is required.

Years Experience:

Requires a minimum of 15 years of related experience

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

15 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com