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Job Details

AVP Business Technology Solution Implementation

Company name
Humana Inc.

Green Bay, WI, United States

Employment Type

Clevel, Executive, Manager, 100k

Posted on
Aug 14, 2021

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The AVP, Business Technology Solutions Implementation will oversees various system programs of a highly complex nature to deliver new technological solutions to meet business needs within a specified scope while aligned to enterprise objectives. They will provide oversight as to the interdependencies and integration of interrelated projects, and sets strategies and leads program execution to deliver longer term business value. Actively manages stakeholder partnerships and mitigates risks. Ensure the accurate and timely gathering and documentation of business system and functional requirements, influences system design to optimize support and ensures solutions meet the business objectives and requirements. Provide direction over the implementation of design and requirements, testing, operational readiness, and transition to the appropriate production support team. This role will oversee for a cross functional/cross department team, the Genesis Program Office (GPO). This is a team of about 300 associates who have solid reporting lines to other areas, but are key members of this project team.

Project duration expected to be up to 24 months.

Florida, specifically South Florida, is the preferred location. Remote is possible for the the right candidate.

This position will report to SVP, Medicare Divisional Leader and will have a direct repot, Market VP, Market Development Transformation office


Key Responsibilities

This is a highly visible position that will work closely with a wide range of cross-functional resources from across the company, including executive-level stakeholders. In partnership with them, you will define the near-term/long-term strategy for the platform, plan the appropriate technology investments to support that strategy, all while balancing costs with service delivery needs for a $75 million program.

Implement technology roadmap by developing or acquiring business solutions from start to finish.

Manage the end-to-end lifecycle of new and existing IT systems and services.

Drive and enable a multi-disciplinary business solution delivery team delivering high-quality, on-time, and on-budget projects to deliver business capabilities.

Provide leadership in the use of best practices in product development methodologies (Agile, Waterfall) and design for repeatability, usability, and testability.

Remain current with industry and technology trends in the clinical/healthcare technology space as well as the future direction of associated technologies.

Lead dynamically-created teams on long-term strategic planning assignments. Decisions may affect line of business and market penetration and errors may cause loss of revenue, or substantial expense to business.

Develop and/or evolve solutions development guidelines to improve consistency across products and adherence to established architecture and enterprise standards.

Develop, share, and leverage best practices of development and implementation.

Key Candidate Qualifications

Bachelor's degree

10 years of progressive experience leading continuous improvement efforts, evaluating existing systems and implementing process improvements.

8 plus years large scale system migration

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Program Management:

Big 4 consulting (e.g. Deloitte, Accenture) running large program implementations spanning multiple years

Experience in 50M program delivery

Experience developing, managing and delivering multi-year programs

Experience managing dependencies for 10 departments / technology platforms as part of delivery program

Payor Platform Experience:

Extensive experience with disaggregated Payor platforms - lots of experience setting up / configuring / interfacing to multiple platforms (including enrollment, claims, provider, eligibility, member etc)

Previous experience in large scale healthcare payor platform upgrades / migrations / implementations

Experience with large scale historical data migrations / mapping / reporting between multiple platforms

Ability to rationalize and streamline operational processes to be optimize native system capabilities during technology modernization

Business Leadership Experience / Humana Experience

Medicare experience / knowledge of the Florida market all helpful

Experience with CRM, CAS, CI, HRCM, CGX, HRP all helpful

Experience leading large multi-year business transformation work (including people, process and technology transformation)

Change management experience leading large multi-department change initiatives with track record of bringing teams together and inspiring them to achieve aggressive / challenging outcomes.

Demonstrated experience influencing leadership and outcomes within and outside span of control - and representing CarePlus for all business / operational impact decisions - driving effective consensus building and decision making

Experience with agile delivery methodologies and product management practices to while driving long-term platform and product strategy for CarePlus

Scheduled Weekly Hours


Company info

Humana Inc.
Website :

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