Location
Hot Springs, AR, United States
Posted on
Jan 23, 2018
Profile
VP-OPERATIONS - ADMINISTRATION SVHS - FULL TIME','Full-time','Director/Manager/Supervisor','FULL TIME','FULL TIME','80','80','Occasional','Occasional','ARKANSAS-HOT SPRINGS-CHI HOSPITAL HOT SPRINGS','','!*!Position Summary:
This role is the key executive responsible for certain clinical and support services across the MBO as well as site-specific support and ancillary services at St. Vincent Hot Springs. The incumbent works collaboratively with executives and managers as needed to achieve CHI St. Vincent objectives. In addition, the incumbent assists the Leadership Team in areas of planning, implementing and strategies for the clinical, ancillary, and support services in the delivery of such services on a site and market-wide basis.
The incumbent has contact with community groups, third party payers, agencies, vendors, other health care organizations, regulatory agencies, and other interested parties. A key role of this position is to build strong relationships with key shared services partners, strategic partners, physicians and co-workers to achieve the expectations and key objectives identified by the market.
The incumbent is responsible for planning, organizing, implementing and maintaining strategies and initiatives in the following key areas:
St. Vincent Hot Springs local direct line departments include Senior Services, Prevention Services, Volunteer Services, Health Information Management, and Contracting Services.
CHI St. Vincent MBO direct line supervision for CHI National Services with a dotted line reporting for Supply Chain services.
St. Vincent Hot Springs local direct line supervision for CHI National Services with a dotted line reporting including Clinical Engineering and Facility Management Services.
St. Vincent Hot Springs local direct line supervision for MBO contracted services including Environmental Services, Food Services, Wound Center, Breast Center, Women’s Clinic, Sleep Clinic, and Mercy Technology & Revenue Cycle services.
Provides leadership and oversight in the development of functions in direct support of the integrated delivery of health services. Is the St. Vincent Hot Springs liaison with MBO finance to include responsibility for local Hot Springs financial reporting, capital management and productivity.
Provides strategic direction and oversight for advancing the strategic imperative for launching a Graduate Medical Education Residency for St. Vincent Hot Springs.
Additional direct and indirect responsibilities and /or consultative responsibilities may be assigned from time to time as appropriate to carry out the objectives of the
Incumbent works closely with all service line leaders by providing consultation services and coordination to achieve market objectives.
Additional direct and indirect responsibilities and/or consultative responsibilities may be assigned from time to time as appropriate to carry out the objectives of CHI St. Vincent MBO and St. Vincent Hot Springs.
Key Relationships / Partnerships:
CHI St. Vincent leadership team; CHI Leadership Team; Shared Service Partner Leadership; Physicians, and Co-Workers
Key Accountabilities and Responsibilities:
1) Assures appropriate level of understanding, awareness and compliance with all applicable TJC, federal, state and agency laws, regulations, guidelines and professional standards.
2) Develops and manages capital and operational budgets in support of strategic plans and goals.
3) Works collaboratively to develop plans, goals, and implementation strategies in support of CHI St. Vincent’s Mission, Vision, Values and business objectives.
4) Develops, coordinates, and manages operating systems and operational standardization, service standards, approaches, policies across CHI St. Vincent.
5) Maintains a system of management reporting that provides the market with timely and relevant information on all aspects of assigned responsibility.
6) Responsible for assuring appropriate management practices, maintenance of appropriate staffing levels competency assessment, staff orientation, ongoing education and development in all areas of responsibility.
7) Develops, monitors and responds to a full range of financial, service and quality indicators in all assigned areas of responsibility.
8) Participates in all safety, security and infection control programs that are mandatory as well as those required and provided by the department.
9) Demonstrates work practices consistent with CHI St. Vincent and department-specific safety, security and infection control policies.
10) Works with support services as Risk Management and Quality to develop systems and quality improvement programs to develop and maintain a culture of accountability, patient safety and quality.
Supports research and assures evidence based practice in the delivery of services in assigned areas of responsibility.
11) Promotes CHI St. Vincent through active membership in community and professional organizations.
12) Represents areas of responsibility on committees across the market and CHI as requested.
13) Develops, coordinates, and manages operating systems and operational standardization, service standards, approaches, policies across CHI St. Vincent.
14) Develops, coordinates, and manages relationships with affiliated organizations that may seek ancillary and support services through CHI St. Vincent and its partners.
Talent Management
Attracts and retains high quality key staff who will contribute to the sustained success of the organization.
Engages the Executive team in maintaining a positive work environment for co-workers, including competitive wages and benefits and the consistent application of personnel policies and procedures.
Maintains open, honest, and timely communications to the organization’s many and varied public stakeholders including the community, employees, medical staff, Board of Directors, and CHI.
Encourages the professional growth and development of the management team.
Reporting Structure:
Reports directly to the President CHI St. Vincent Hot Springs.
Leadership Competencies: CHI Standardized Leadership Competencies
Accountability
Focuses on results and desired outcomes setting a climate of achievement; follows through on commitments; takes responsibility for actions; holds others accountable for goal attainment; ensures others deliver on commitments; takes action when responsibilities are not met.
Innovation
Incorporates new methods or approaches to solving problems; cultivates alternative viewpoints; actively seeks varied perspectives when problem solving; develops a team that reflects the diversity of Catholic Health Initiatives’ clients and employees; encourages diversity and sharing new ideas.
Change Leadership
Accurately assesses the potential barriers and resources necessary for change; challenges the status quo and takes personal ownership for leading change that enhances the organization; inspires others to think positively about change.
Collaboration and Teamwork
Builds teamwork and participation; works together with others to bring out the best in everyone; provides team with useful, caring feedback for growth; leverages teams that work across the care continuum.
Managing Performance Outcomes
Sets clear performance expectations with associated celebration and rewards; builds a high performance group with a focus on excellence and achievement orientation; recognizes individual achievements throughout the performance period; ensures others know how they are performing throughout the year.
Coaching and Developing Others
Fosters professional and personal development; nurtures individual strengths and abilities to develop employee skill sets; provides feedback honestly, even when difficult.
Inspirational Leadership
Articulates a compelling vision that promotes the goals that need to be attained and metrics for success; builds commitment to Catholic Health Initiative’s healing ministry; communicates what needs to be accomplished for the vision to be realized; relates CHI’s legacy of care.
Integrity and Spirituality
Is open and honest in all interactions; acts with moral wholeness, soundness, and truthfulness; demonstrates trust and respect for others; acts according to values and beliefs.
Functional Competencies intended to support and deepen CHI’s core Leadership Competencies
Builds Coalitions
Identifies and engages key partners in meaningful dialogue and decision making; demonstrates excellent communication skills and shares necessary information to build trust; crafts a compelling case for change and collaboration
Related Experiences:
Serving on a Board or in a matrixed leadership role for a professional organization
Integration of acquisitions or joint ventures
Operations Focus & System Understanding
Has a thorough understanding of operations in the various systems across the organization; leverages best practices, continuous improvement methodologies and data to improve facility processes; reduces redundancies and costs when possible; follows a structured, systematic work approach
Related Experiences:
Working on EMR or other technology-based projects to enhance change
Managing more than one unit
Turning around a failing unit
Government Relations & Political Savvy
Harnesses state and national public policy to ensure the facility is administering the highest quality care; demonstrates understanding of legal shifts in health insurance and how these will influence facility functioning; develops and leverages relationships with key community figures
Related Experiences:
Working in/with a federal agency
Serving on community boards and/or committees
Assisting with/leading the establishment of a new facility
Strategic View
Aligns facility practices and procedures with organizational strategy; recognizes broad implications of actions and anticipates outcomes; considers multiple alternatives before making decisions; capitalizes on opportunities; develops strategic alliances; mobilizes stakeholder groups to obtain Catholic Health Initiatives’ strategic goals
Related Experiences:
Serving in a strategic role
Spearheading a new program/initiative
Merger, acquisition or joint venture development leadership
Financial/Business Savvy
Demonstrates a solid understanding of how the organization functions, across the continuum of care; recognizes cost inefficiencies; reduces redundancies to improve efficiency in clinical programs; sets realistic expense goals; considers costs and benefits when justifying capital expenditures; understands and is comfortable with matrix organizational structure; stays informed about changing payment models and systems and the impact to the services delivered; strong ability to manage by the numbers
Related Experiences:
Presenting financial data to a board
Using cost/benefit and other data analysis to assist with business planning
Quality & Patient Focus
Leads continuous improvement in quality and experience and metric development across health services; leads facility-wide quality control initiatives in partnership with key local and regional leaders; considers patient perspective in decision-making process
Related Experiences:
Leading continuous improvement initiatives
Developing quality metrics and measurements
Implementing a patient satisfaction measurement and improvement program
Responsibility Statement
This position description represents a general outline of the job duties and functions of the Vice President, Operations – Hot Springs and is not intended to be comprehensive in nature. It is understood and acceptable that this position, like others, will evolve over time. As such, its description may not reflect the precise nature of the position at a given point in time.
','!*!Qualifications
M.H.A., M.B.A., or M.S. in healthcare administration, business administration, public health administration or a related field is required.
A minimum of 7 years experience as an Executive in a healthcare system is required.
Demonstrated ability to work effectively with multiple stakeholders.
Demonstrated ability to develop and maintain business relationships of trust and transparency with physicians and other business partners.','We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.','2018-R0147077','CHI St. Vincent','VP-OPERATIONS - ADMINISTRATION SVHS - FULL TIME
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