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Job Details

Vice President Software Engineering - Web Platform

Company name
Marriott International, Inc.

Bethesda, MD, United States

Employment Type

Clevel, Executive, Hospitality, Engineering, 100k

Posted on
Jul 29, 2022

Valid Through
Nov 11, 2022

Apply for this job


Job Number 22129951

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management


Reporting to the VP, Software Engineering – Digital, the VP, Software Engineering – Web Platform serves as the software engineering leader for Web Platform Products This role leads the team accountable for the architecture, development and delivery of innovative and high-quality customer-facing direct channel platform – and drive the growth and guest satisfaction of Marriott’s flagship direct channel. Follows and provides input to standard application development tools and processes to promote project quality for client-facing and property-facing systems. This position manages day-to-day relationships with global information technology teams to promote client satisfaction with all technology teams and business partners. Implements and manages continuous improvement program to improve quality, consistency, and client satisfaction.


Education and Experience


12 years of application architecture and development leadership experience, including:

Direct experience leading technology teams in defining, creating and supporting enterprise-scale consumer websites with strong knowledge of hospitality industry best practices

Direct experience in architecture and migration of multi-billion revenue generating web platforms to modern web technologies

Demonstrated experience in Agile development methodologies, specifically with large-scale initiatives and geographically distributed teams

Direct management of cross-functional, sourced, and matrixed teams

Management of complex budgets in excess of $25-50M direct and indirect costs

Demonstrated digital thought leadership commensurate with the scale of Marriott digital properties

Demonstrated enterprise technology leadership experience in hospitality, travel or retail industry

Demonstrated experience with the following technologies:

GraphQL, SPA Architecture, Couchbase technologies, Swift, Kotlin, API Gateways, BLE, MVVM Patterns, React & React-Native, & Headless CMS


Demonstrated success leading medium- to large-scale initiatives/transformations

Proven executive experience in strategic planning and budgeting within one or more business groups

Experience with and knowledge of IT outsourcing activities in a managed services environment

Proven knowledge of SDLC; good understanding of ITIL v4 Framework

Strong process management, negotiating, influencing and problem resolution skills

Proven ability to effectively prioritize and execute tasks in a high-pressure environment

Experience in business systems and process planning

Knowledge of business environment, service requirements and hospitality culture

Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action

Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations

Graduate/post graduate degree

Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards - including drivers of process costs

Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms

Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment


Developing and Managing Application Development Standards, Processes, And Tools

Works with the Enterprise Architecture and Digital Products to lead and facilitate consistency of delivery across client groups

Builds and maintains a standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including:

SDLC standard tools and processes for both waterfall and agile development

Estimating standard tools and processes, incorporating flexibility for small and large projects

Deployment standard tools and processes

Monitors projects for adherence to defined application development processes

Works with IT organization to create broader IT related and corporate standards and policies where necessary

Communicates important application development policy changes that affect service provider and/or Marriott operations

Managing Day-To-Day Relationships with IT Teams

Manages application development projects in partnership with Digital – Website Product Leadership, business partners and providers

Provides input into overarching technology roadmaps for Digital – Website Products

Defines and oversees effective reporting to Digital – Website Product Leaders and business stakeholders

Leads project reviews with Digital – Website Product Leadership on application development projects

Provides overall project management of business projects/portfolios

Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations

Monitors all projects for alignment with defined business case process

Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues

Defines, manages, and improves service level reporting for application development

Provides early warning to the appropriate Digital - Website Product leaders and team regarding degraded or missed service levels

Leads application development and maintenance of service provider project management standards and tools

Participates in client portfolio and demand management processes, and engages service providers to promote client satisfaction

Ensures effective software engineering resourcing of engineers across Digital – Website Product teams

Drives talent development and best practices for team

Works with application development service providers

Validates that the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement

Works with all IT teams to progress the service providers services to match client needs

Facilitates team and service provider compliance with the agreement

Defines and facilitates service levels to meet business needs

Supports the IT organization

Participates in the creation and maintenance of IT’s business strategy and planning

Supports and follows defined IT Governance decision rights, standards and practices

Emphasizes accuracy and effectiveness of estimating and planning management with team

Assists all IT teams with the preparation and monitoring of business/discipline and continent IT budgets

Implementing and Managing Continuous Improvement Program

Implements CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry

Demonstrates continuous improvement through metrics of quality consistency and client satisfaction

Works with application development service providers, IT teams, and business partners to implement continuous improvement activities

Designs and administers project surveys or other feedback processes, to continually improve client satisfaction

This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Company info

Marriott International, Inc.
Website :

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