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Job Details

Chief of Staff

Company name

, GA, United States

Employment Type

Clevel, Executive, Manager, 100k

Posted on
Jan 01,2019

Valid Through
Apr 16,2019

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About Elavon ( is wholly owned by U.S. Bank, the fifth-largest bank in the United States, and provides end-to-end payment processing solutions and services to more than 1.3 million customers in the United States, Europe, Canada, Mexico and Puerto Rico. As the leading provider for airlines and a top five provider in hospitality, healthcare, retail, and public sector/education, Elavon’s innovative payment solutions are designed to solve pain points for businesses from small to enterprise-sized.

Global Operations Chief of Staff

Global operations is an established front and back office operation, supporting Elavon, with 2,500 operations colleagues across 10 sites over North America, EU, Mexico and Canada;

The Chief of Staff (COS) is a senior operations leader, sitting on the global operations senior leadership team (SLT), reporting to the Global Chief Operating Officer (GCOO). The COS is the eyes and ears of the COO, an excellent written and spoken communicator with an exceptional analytical and strategic skill-set;

The Chief of Staff function does not replace the role of a good Executive Assistant. The COS function and the EA work hand-in-hand to ensure that the COO’s time is planned and expended with maximum efficiency and effectiveness;

The COS function is best used in tracking strategic initiatives by monitoring progress towards meeting goals and achieving benchmarks, analyzing data, ensuring follow-through on the part of key players, and sustaining momentum needed to drive these initiatives;

The COS function serves as a first alert system keeping the COO aware of unanticipated problems to be addressed or opportunities to be considered;

The COS function develops and oversees a process for capturing, cataloging, analyzing and disseminating key lessons to be learned from initiatives, with a view towards helping the COO propagate best practices throughout the enterprise.

Key activities of the COS

Owning and driving the global operations (GO) strategy on behalf of the Global COO

Designing and managing all global stakeholder MI and analysis

Leading communications on behalf of global operations

Managing the Global Operations senior leadership meetings and actions

Managing key change projects on behalf of the COO

Firefighting high priority issues across the GOSLT

Acting as a key conduit to other business functions in Elavon and US Bank

Acting as the ‘glue’ between the GOSLT','!*!

Basic Qualifications

Master's degree or equivalent experience

Minimum 10 years experience across a mix of banking, finance, payments, operations, corporate development

Two or more years of managerial experience

Consulting experience or similar

Highly analytical

Excellent written and verbal communication skills

First rate ppt presentation and excel skills of top tier consultancy standard

Proven change management record

Attention to detail

Fluent English

Energetic, engaging and dynamic

Preferred Skill/Experience

E-Commerce and Digital Operations

Business Transformation

Continuous Improvement and cost management

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Company info

Website :

Company Profile
From our beginnings as NOVA Information Systems and euroConex, we have grown in our respective markets until coming together as Elavon. Every day, more than 1 million merchants trust us to efficiently and securely manage their payments business. We extend powerful and secure payment solutions, flexible connectivity, and effective fraud monitoring tools to customers around the globe—from small retail merchants to the largest organizations in segments such as hospitality, health care, and the public sector. Clients are attracted to our robust and secure international processing platform that delivers end-to-end control of the transaction process while achieving impressive economies of scale—enabling us to quickly adapt to the changing payments landscape. But it’s our experienced, highly responsive people that truly set us apart. Elavon’s quality reputation is unrivaled in the industry. When you choose us as your payments processor, you're getting a partner you can count on, backed by a team of professionals dedicated to meeting your needs. Finally, Elavon’s growth is also driven by the strengths of our channel partners—financial institutions, trade associations, and ISO’s/MSP’s/PSP’s—who help market our services and share in our success