The Vice President of Programs is responsible for the oversight and management of all food distribution partners of **MEMBERS ONLY**SIGN UP NOW***. (the “Food Bank”), including member agencies (both USDA and non-USDA agencies), children’s feeding programs, and mobile food pantries. The incumbent will be responsible for the development and implementation of policies and procedures, recruiting, training and development, and regular monitoring to ensure that each food distribution partner remains in compliance with all applicable Feeding America and government regulations and health codes, and with the **MEMBERS ONLY**SIGN UP NOW***. Membership Handbook.
As a member of the Management Team, the incumbent will be responsible to ensure that all activities of the Programs and Agency Relations Department support the strategic goals of the Food Bank, and to ensure that all activities are properly coordinated with the other departments within the Food Bank.
The incumbent will be responsible to represent the Food Bank (directly or through departmental staff) within the Feeding America network and the Virginia Federation of Food Banks in all areas pertaining to food distribution programs and member agency relations.
As manager of the Programs and Agency Relations Department, the incumbent will be responsible to:
Hire, train, supervise, and evaluate all Programs and Agency Relations staff.
Direct the Program and Agency Relations staff in a manner that promotes maximum competence, effective service delivery and a positive work environment, both in Salem and Abingdon.
Establish annual goals and objectives for key staff members which are compliant with and ensure the accomplishment of the Food Bank’s Strategic Plan.
Ensure that all customers are dealt with in a warm, courteous manner, i.e., strive for excellent customer service.
Ensure that all member agencies remain in compliance with all applicable Feeding America and government regulations and with all reporting requirements.
Ensure compliance with Feeding America minimum food distribution goals for each county (pounds per persons in poverty).
Responsible for the accurate and timely completion of all required reports.
Monitor and report food distribution by county on a monthly basis.
Utilize the mobile food pantry to serve areas that would otherwise be underserved.
Actively solicit and enroll new member agencies.
Facilitate new member agency orientation sessions on a regular basis.
Coordinate with and support the Development Department in the pursuit of all reasonable grant and other funding opportunities for agency-related programs.
Responsible for reviewing and editing the **MEMBERS ONLY**SIGN UP NOW***. Member Agency Handbook annually.
Maintain regular contact with key Virginia representatives of USDA and serve as a liaison between the VA Department of Agriculture office and **MEMBERS ONLY**SIGN UP NOW***. and its USDA agencies.
Physically monitor member agencies within the prescribed timeframe to inspect their facilities and records and to observe and report their compliance/non-compliance with all standards and requirements contained in the **MEMBERS ONLY**SIGN UP NOW***. Member Agency Handbook.
Responsible for the completion of the Feeding America Hunger Study.
Actively encourage and support the growth of each agency in order to increase the overall capacity of the agency network to distribute more food to more people in a safe and timely manner.
Monitor and support the food distribution process and the invoicing process as they pertain to member agencies.
Establish and utilize regular avenues of communication with member agencies including, but not limited to, newsletters, individual and mass emails, letters, etc.
Manage the Membership Agency Committees in Salem, Abingdon, and Alleghany Highlands ensuring adequate agency representation, timely meetings and appropriate agendas.
Establish and track measures of service to member agencies, including agency surveys.
Ensure appropriate agency recognition by planning and conducting annual agency appreciation events.
Maintain the Food Bank’s Disaster Relief Assistance Plan, and to actively engage with VOAD and other agencies such as the Red Cross in planning for and preparing the Food Bank and its member agencies for disaster relief.
Represent **MEMBERS ONLY**SIGN UP NOW***. at appropriate external events, conferences, boards, etc. including Feeding America and the Federation of that will further the mission of **MEMBERS ONLY**SIGN UP NOW***..
Participate in fundraising, special events, and other community activities supported by or in support of **MEMBERS ONLY**SIGN UP NOW***..
Perform such other tasks and duties which may, from time to time; be assigned by the President and CEO or Senior Vice President of Business Affairs.
Member Agencies in providing excellent customer service, orientation, training, technical assistance and monitoring.
Executive Management in disseminating regular information regarding Food Bank programs and activities, through established reporting methods.
General public in providing excellent customer service.
Liaison with Feeding America with respect to Agency Relations activities and a willingness to participate in networking opportunities.
Bachelor’s degree from a four-year accredited college or university and at least five years of experience in a social services setting. At least three years of managerial experience. Strong leadership skills, to include delegation, strategic management, managing conflict, coaching/counseling, mentoring, etc. Proven success in designing, planning, executing and evaluating programs and services. Knowledge of food banking, public policy, program evaluation and nutrition preferred. Must be Food Safe and ServSafe certified or receive certification within six months of the hire date. Proficiency in Microsoft Office required. Excellent verbal and written communications skills. Ability to accomplish goals within timeframes and complete reports by appropriate dates. Must have a valid driver’s license and own transportation.