Partnering with Operations and the Leadership team, the Sr. Director/VP of Human Resources will assess and deliver comprehensive HR needs to ensure the achievement of strategic and operational business goals. This individual will provide expert advice, counsel, and coaching enabling senior leaders to run their businesses efficiently; successfully attract, develop and inspire top-notch talent; and lead and direct a team of Regional HR Managers throughout the territory/region.
Provide leadership and structure for regional teams that encompasses the mission and core values of the company through the development of trust and respect among peers and staff, building strong teams and partnerships, and driving results
Drive, influence and implement people strategies that support and align with business requirements
Identify, support, and drive change throughout operating units as they refine the business model
Work closely with the VP of Operations to build the organization through best practices
Manage HR operations with functional knowledge of business operations
Overall management to achieve customer satisfaction while supporting the development of a customer service culture in the stores
Recruit, hire, train, and oversee the development of HR Team including; Regional HR Managers, Recruitment Manager, Community Relations Manager, and support staff
Develop HR team by evaluating and providing performance feedback, seizing all coaching and training opportunities and facilitating a team environment to meet regional and/or company objectives
Builds compensation plans and implements compensation strategy, new reward and recognition programs etc. Provides consulting and training to managers on compensation plans and decisions. Conduct job evaluations and respond to questions and issues regarding compensation.
Train store and regional management in all areas of human capital management including: policy and procedure, leadership skills and development, sexual harassment, talent acquisition, performance management, terminations, and benefits
Develop, Implement, and Deploy all corporate HR programs
Direct performance management program by ensuring performance expectations are being set, and policy guidelines are being met, conducted effectively and timely
Support Operations in establishing and executing an effective recruiting strategy (short and long term) and work with the region to source, recruit, interview, and hire qualified candidates for management and staff openings
Partner with internal and/or external legal counsel to; prepare for and/or respond to lawsuits or complaints; labor relations etc.
Attend mediations, arbitrations, and other court proceedings as needed
Develop and maintain HR metrics
Act with integrity as a company agent and steward of resources to protect and ensure the business prospers. Administer company policies and programs fairly and consistently to ensure full compliance and high level of employee trust in the organization.
Skills and Competencies:
Must be able to demonstrate expertise in: Human Resources Management, Developing Standards, Management Proficiency, Managing Profitability, Promoting Process Improvement, Building Relationships, Organizational Astuteness, and Learning and Development
Must have strong business acumen, financial acumen, intelligence and creativity
Knowledge of local, state and federal laws and regulations governing employment (EEO, wage and hour, employee benefit, leave)
Ability to conduct investigations, train and develop staff; and maintain documentation in an organized manner
High level of integrity and the demonstrated ability to handle sensitive and confidential information in a professional manner
Bilingual English/Spanish required
Knowledge of human resources systems, internet sourcing, and payroll systems (i.e., Oracle, APC)
Must have excellent communications and operating instincts, strong strategic skills, sound business judgment, and the ability to achieve territory goals by leveraging HR expertise
Must be proficient in MS Office applications, including Excel, Word, Outlook, and PowerPoint
Bachelors in HR, Business or related field and/or equivalent to PHR/SPHR certification. Masters preferred
10 years of diversified HR experience with increasing responsibility, within a multi-site environment
5 years retail industry experience preferred
Training & development and/or organizational development experience required